Frequently asked questions

What is the minimum order requirement?

At VayraVoyage, the minimum order is 10 items or £100 (excluding VAT).
Are prices inclusive of VAT?

No, all prices listed are exclusive of VAT. VAT will be added at checkout where applicable.
Can I place an order via phone or email?

Yes, you can place orders via phone or email. However, we recommend ordering directly through our website for faster processing.

For manual orders, please provide:

  • Full name
  • Company name (if applicable)
  • Billing & shipping address
  • Contact number
Can I modify my order after placing it?

Yes, you can update your order on the same day before processing (before 3 PM). After that, a new order may be required.
Why was my order cancelled?

Orders may be cancelled if:

  • Payment is not completed within 48 hours
  • We are unable to contact you within 48 hours
How long does delivery take?
  • Orders placed before 4 PM are dispatched the same day
  • Delivery typically takes 1–2 working days (UK)
  • European delivery may take 2–7 working days

📌 Delivery times may vary during peak seasons or due to unforeseen circumstances.
Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times and charges vary depending on location.
Will I need to pay customs duties?

Customs duties depend on your country’s regulations.

⚠️ These charges are not included in our shipping fees.
How do I return an item?

If you receive a faulty or damaged product:

  1. Email us at info@vayravoyage.com
  2. Include:
    Order details
    Description of issue
    Product images
    Our team will assist you with the return process.
What is your return policy?

Returns accepted within 14 days of delivery
Only for faulty or damaged items
Items must be:
Unused
In original packaging
With tags intact
Who pays for return shipping?

Return shipping costs are the customer’s responsibility.
What refund options are available?

We offer:

  • Store credit (valid for 6 months)
  • Adjustment on your next order
What payment methods do you accept?

We accept:

  • PayPal
  • Credit/Debit Cards (Visa, MasterCard, Visa Debit)
  • Bank Transfer

⚠️ American Express is not accepted.
Will I receive an invoice?

Yes, every order includes:

  • Commercial Invoice
  • Proforma Invoice
How can I track my order?

You can track your order by logging into your account on our website.
Where are your handbags made?

Our products are designed by experienced designers and manufactured by trusted partners globally, ensuring quality and style.
Are your bags made of leather?

We offer both:

  • Premium Italian leather bags
  • High-quality non-leather collections
Do you offer custom designs?

Yes, we can produce custom designs for bulk orders.

Please contact us for more details.
If you didn’t find your answer here, feel free to contact us:

info@vayravoyage.com